LenderHost utilizes state of the art support management systems and software to track and manage all email requests to our support email. When you send an email to support, it does not simply go to an email address. Our support management system analyzes the email, routes the mail to the data server for storage and tracking, and send you a confirmation that your request has been successfully delivered. At this time you are also assigned a reference number for tracking purposes. Our professional and courteous staff members then begin diligently seeking a solution to your support request. If your request requires advanced technical attention or covers cross departmental issues they will co-ordinate with the appropriate departments and update you through our system every step of the way. Generally all requests are successfully resolved using our advanced system in under 24 hours.